Privacy Policy

1. Information We Collect

1.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

• Register for an account or subscribe to our newsletter
• Make a booking or inquiry for our travel services
• Contact us via email, phone, WhatsApp, or contact forms
• Submit a review or testimonial
• Participate in surveys, promotions, or events

This information may include:

• Name, email address, phone number, and mailing address
• Passport details and travel documentation (for bookings)
• Payment information (processed securely through third-party payment gateways)
• Travel preferences, special requests, and dietary requirements
• Communication history with our team

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and clickstream data
• Referring website and search terms used to find our site
• Device identifiers and location data (if enabled)

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements (if applicable)

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may engage trusted third-party service providers to perform functions on our behalf, such as:

• Payment processing and financial transactions
• Website hosting, maintenance, and analytics
• Email delivery and customer communication platforms
• Travel partners (hotels, transport providers, tour operators) necessary to fulfill your bookings

These partners are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or the public.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods vary depending on the type of information:

• Booking Information: Retained for the duration of your travel arrangements plus a reasonable period for legal, tax, or accounting purposes
• Communication Records: Retained for customer service and quality assurance purposes
• Marketing Preferences: Retained until you unsubscribe or request deletion
• Website Analytics: Aggregated and anonymized data may be retained indefinitely for statistical analysis

7. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. These may include:

• Social media platforms (Facebook, Instagram, WhatsApp, Line)
• Payment processors (Stripe, PayPal, bank transfer services)
• Travel booking platforms and partner websites
• Analytics and advertising services (Google Analytics, etc.)

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.